Membership Bonus Points System



PCCW Solutions' Membership Bonus Points System is a cost-effective cloud-based membership and bonus point solution, compatible with web and mobile platforms, that meets the needs of large and small retail chains across a variety of industries such as food and beverage, cosmetics, fashion, furniture, sports and electronics.


Large retail organizations managing multiple brands throughout several retail chains require a solid yet flexible platform that processes large-scale transaction quantities from hundreds or thousands stores across a number of countries and regions.


Multi-tier and cross-brand membership capabilities are essential when customers have a history of membership periods and when a customer holds several active brand memberships at the same time. The Membership Bonus Points System from PCCW Solutions enables a full life-time view of customer profiles with instant information covering history of membership periods, upgrades, downgrades and renewals.


Smaller retail chains can also benefit from the loyalty effects that were previously used by large retail chains with big budgets. PCCW Solutions provides a user-friendly and intuitive interface for retailers to manage their loyalty program settings and loyalty benefits without the need of consultants.




Features

Location-based capability enables timely and relevant promotional messages delivered as scheduled to targeted customers via multi-channels including eDM, SMS and Push notification.


Mobile app provides merchants a channel for their customers to easily register as members, or enables them to retrieve an existing virtual membership card.


A web admin portal enables merchants to manage all information covering members, products,promotions and facilitates easy delivery of e-marketing messaging.


Merchants can create an online store via a mobile app to include product catalog,wish-list, hot-items, shopping cart and online payment for members to bookmark,order, redeem and purchase.


Reports for sales and marketing analysis are available to merchants from a web admin portal.


Benefits for retailers



  • Cloud-based solution to minimize upfront investment cost
  • Annual subscription scheme minimizes recurrent maintenance and upgrade costs
  • Professional 24/7 support for both hardware and software
  • Reduce cost of maintaining and managing physical membership cards by replacing with virtual versions
  • Easy integration with any POS system


Facilitate customer engagement and retention:

  • Location-based capability enables timely and relevant promotional messages delivered to boost sales via multi-channels including eDM, SMS and Push notification

Maximize business opportunities

  • Facilitate accurate business decision-making based on analysis of purchasing behavior contained by sales and marketing reports
  • Capture sales via an existing website shop and an online shop set up as a mobile app with our solution

Benefits for end customers



  • Receive timely and relevant promotional messages
  • Manage multiple virtual membership cards with peace of mind
  • Make purchasing easier by using online shops available via mobile apps



PCCW Solutions offers a variety of packages with different features to meet the needs of retailers of all sizes, as well as companies, shopping malls and even clubs that want to manage membership, enhance relationships and communications and retain customers.

Package

Shop

Theme

Mall

Club

Description

Ideal for individual shops or companies that focus on customer service, customer relationship management and mobile shopping

Ideal for shopping arcades with a diversity of small merchants wanting to retain customer loyalty

Ideal for large shopping malls with a diversity of chain stores and branded merchants wanting to drive traffic to the malls and enhance customer loyalty

Ideal for clubs and club houses wanting to manage membership programs






App features for end customers

Virtual membership card

Yes

Yes

Yes

Yes

Member registration and login

Yes

Yes

Yes

Yes

Gift redemption reminder/notification

Yes

Yes

Yes

Yes

Browse gift and product catalog

Yes

Yes

Yes

Yes

Create, manage and check the shopping wish list

Yes

Yes

Yes

Yes

Store locator function

Yes

Yes

Yes

Yes

Check points earned and balance

Yes

Yes

Yes

Yes

Collect and order gifts

Yes

Yes

Yes

Yes

Buy products online

Yes

-

-

Yes

Check order history

Yes

Yes

Yes

Yes

Upload images and documents

-

-

-

Yes

Choose product delivery destination

Yes

-

-

-

Enable social network sharing

Yes

Yes

Yes

Yes

Subscribe and check newsletter

Yes

Yes

Yes

Yes

Book facilities

-

-

-

Yes

Register for events

-

-

-

Yes






Features for merchants

Configure user interface, choose color tone, change landing page design

Yes

Yes

Yes

Yes

Manage membership

Yes

Yes

Yes

Yes

Manage gifts redemption and product sales via app and online shop

Yes

Yes

Yes

Yes

Manage shop location information

Yes

Yes

Yes

Yes

Manage members' bonus points

Yes

Yes

Yes

Yes

Manage and set rules for membership

Yes

Yes

Yes

Yes

Send eDM to members

Yes (once a month free)

Yes (once a month free for all merchants)

Yes (once a month free)

Yes (once a month free)

Send mobile push notification to members

Yes (once a month free)

Yes (once a month free for all merchants)

Yes (once a month free)

Yes (once a month free)

Send location-based push notification to members

Yes

Yes

Yes

Yes

Send SMS to members (optional)

Yes

Yes

Yes

Yes

Manage product delivery and order fulfillment

Yes

Yes

Yes

Yes

Enable member filtering for promotion to target members

Yes

Yes

Yes

Yes

Payment gateway for online shop (optional)

Yes

-

-

Yes

Reports on member activities, transaction, all e-messaging for analysis

Yes

Yes

Yes

Yes

Report on online payment (optional)

Yes

-

-

Yes

Manage paid membership fee (optional)

Yes

-

-

Yes

Manage newsletter delivery

Yes

Yes

Yes

Yes

Manage facility booking

-

-

-

Yes

Manage event registration

-

-

-

Yes