PCCW Solutions can manage systems platforms, respond to changes, implement configurations and optimize diverse environments. Our professional technical teams fully support you by providing 7x24-troubleshooting service to identify the cause of any problems. Our range of services include service resolution, systems performance management, resource management, operating system support, system scripting, database support, application server support, security server support and technical advice. We do our best to resolve faults and guarantee maximum uptime.
Platform management solutions help customers to manage systems across platforms so they can easily support business needs and processes. Enterprises usually operate through a number of platforms, operating systems and applications. Our solutions increase your ability to monitor those systems, respond to change, and optimize their diverse environments.
Following the proven mechanisms and best IT practices, platform support is no longer limited to performing problem, change and vendor diagnosis and resolution, conducting daily operation activities, system monitoring, housekeeping job, disaster recovery and prompt recovery facilitation, but also providing assistance to in-house development teams.