Customer Data and Document Management

Document Conversion Service


PCCW Solutions provides a document imaging solution to address different perspectives:

  • Many documents are retained to comply with different retention policy. Paper documents need to be converted to images for easy retrieval and storage
  • Enhancement of operation efficiency by imaging customer documents for instant retrieval
  • Data capture by manual input, OCR or OMR

Our one-stop solution includes:

  • Document design
  • Pack, seal and delivery of documents
  • Document sorting by category
  • High-speed document scanning
  • Accurate indexing
  • Image retrieval
  • Output to media
  • Offsite storage
  • Document disposal

Key factors in document conversion service:

  • Confidentiality

PCCW Solutions is a trustworthy company with a non-disclosure commitment and very tight data privacy controls.

  • Availability

Two operational sites at different locations provide contingency in terms of disaster recovery and business continuity.

  • Integrity

Physical access is checked by biometric parameters, with system access control governed by two-level authentication to protect customer data.




Electronic Document Management System

PCCW Solutions has launched the Electronic Document Management System (eDMS) with browser-based design. The system enables users to access document images, indexing information and corresponding attachments via a web browser.

A user-centric solution, eDMS is able to serve a wide range of industries such as healthcare legal, financial services, insurance and education. Users can experience a comprehensive range of document management functions, with secure storage and access, a sophisticated search engine, customized workflow and traceable version control.

PCCW Solutions offers a one-stop shop approach that covers document/image scanning and data entry process to convert hardcopies into images to be organized by eDMS. Our one-stop service helps customers to reduce document-handling admin cost and enables them to focus on their core business.

Features

  • One-stop service covering patient records scanning, data entry, document management and storage
  • Instant access to electronic patient records anytime, anywhere
  • Stringent security access control to prevent unauthorized access

Benefits

  • Achieve higher efficiency in medical records retrieval and enhance patient care
  • Digitize patient records to facilate medical information exchange among public and private healthcare practitioners
  • Effective management and secure storage of patient records


Knowledge Process Outsourcing

Knowledge process outsourcing is increasingly being recognized as best-practice knowledge management required to support both innovation and sustainability within organisations. Our knowledge process outsourcing service is designed to help organizations share, interpret and leverage the wealth of information available. Our service covers advanced information search, analytics and interpretation, facilitating customers to make timely and informed decisions. We also help customers identify key knowledge needs and bottlenecks, as well as developing an integrated knowledge management strategy to support the organizations' overall business strategy.

One of our greatest strengths lies in the rich and diverse range of skills and know-how available within the PCCW Group. PCCW Solutions has more than 3,800 high-quality staff in Hong Kong and China with extensive educational backgrounds and exceptional communication skills. We offer high-value knowledge process outsourcing service performed by highly-skilled professionals who have specialized knowledge, skills and business expertise.


Membership Management


In today's highly competitive and dynamic business environment, companies in all industries are looking at customer relationship management as one of the ways to achieve sustained competitiveness and profitability. Building customer retention and loyalty in high-valued customer segment remain the top strategic direction of many companies.

PCCW Solutions understands your importance to identify your profitable customers and helps you develop programs to increase the loyalty of this group of customers. We can help you build loyalty programs to engage your customers through reward programs, privileges, exclusive deals and offers, and social networking tools to retain profitable customers and establish long-term customer relationships to drive greater profitability.