IT Service Management (ITSM)

IT departments have been dealing with a tough question – to do more with less and provide better services in a timely manner. When there was technical disruption, people tended to adapt to manual IT ticketing and incident resolving processes. However, the manual processes made it difficult and time-consuming for IT team to find out the root cause, conduct trending analysis and reporting. What’s more? Users want their problems to be resolved immediately.

PCCW Solutions' IT services team is widely recognized as the ideal choice of partner for multinational corporations and large organizations that want the hassle of designing, building and running increasingly complex IT environments to be handled by world-class experts.

As a trusted IT services partner, PCCW Solutions helps end users implement and manage ITSM solutions with proven track record. We have a strong resource pool of ICT professionals with ITIL practices and processes knowledge, helping customers enhance productivity with pre-configured, ITIL©- based incident and problem management processes.

As a qualified Solutions Provider Partner of BMC Software, PCCW Solutions offers robust BMC solutions to help enterprises enhance productivity and service quality with ITSM on the cloud or on premises. READ MORE



Features and benefits

  • Change management
  • Service Level Management
  • Configuration management
  • ITIL-based best practices
  • Self-service portal
  • Mobile access