Consulting

To enhance customer experience, hospitality service providers rely on advanced technology and system to deliver premium services to their customers. These organizations are also looking at how technology can drive efficiency and enhance competitive advantage.

PCCW Solutions enables organizations to achieve reliable and quality service by providing tailor-made solutions including digital solutions, audio-visual system, display system, ICT solutions, CRM solutions and RFID solutions.



Dunhuang Research Academy (DHRA) is a national comprehensive institution responsible for the conservation, management and research of the Mogao Grottoes, a world cultural heritage site at Dunhuang, the Yulin Grottoes, a nationally protected key cultural heritage site at Guazhou, and the Western Thousand-Buddha Grottoes at Dunhuang. Dunhuang Mogao Caves is one of the most extensive conservation and utilization programs among the UNESCO World Heritage Sites.








Challenges



The conservation projects include the works of restoring and consolidating the cliff surface, the caves, the statues and the murals, as well as digitization, which is to digitize the video and photographs of the caves and the relics inside, creating multi-media virtual tour presentations for the visitors. The presentations along with visits to the caves allow visitors to see more of the Dunhuang art in greater details and help conserve the treasures inside the caves.



Solutions

PCCW Solutions was selected to provide total solutions for the digital theater systems at the Dunhuang Mogao Caves Visitor Center. PCCW Solutions was responsible for the design, installation, implementation, testing, maintenance, and related training services for the digital theater systems. This project contains the installation of digital theater systems into four digital theaters, includes two dome theaters with high-definition 8K projection systems, screens of 18 meters in diameter which are the biggest and most advanced 8K dome theaters in China.


Benefits

The digital theater of the Dunhuang Mogao Caves Visitor Center in Gansu Province of China officially opened on 10 September 2014. Visitors can now obtain a better understanding of the history and culture of Dunhuang through high-definition documentary films and have virtual reality experience of its most majestic caves at the Visitor Center.




Established in 1972, Morning Star Travel Service Limited (Morning Star Travel) is one of the leading travel agencies in Hong Kong, with 15 branches in Hong Kong, Macau and Shanghai to provide hundreds of outbound tours, F.I.T. (Free Individual Travel) and cruise packages. Morning Star Travel has continuously received numerous industry awards, such as “The Most Popular Korea Tour Award by Weekend Weekly” for 8 times, “Greater China Super Brands Award 2012 by East Week Magazine”, and the Travel Agency Gold Award 2013-2014 by UTravel.com.hk.





With rich experience in professional project management service, as well as expertise in enterprise solutions andmobile applications development, PCCW Solutions was selected by Morning Star Travel to support its mobile solution development; wide ranging services provided include consulting, system integration, customization, CRM, project management and demonstration. The Morning Star Travel Mobile App runs on cloud computing model, offering scalability and flexibility to cater future needs. This mobile app is built on the core service provided by the Membership Bonus Point System from PCCW Solutions, which is a cost effective cloud-based membership management solution.




Challenges

  • Sustain leading market position

  • Deliver new customer experience

  • Reach mobile device users 

  • Solutions

  • All-in-one mobile application

  • Membership Bonus Point System

  • Results

  • Travel information at fingertips

  • Cost-effective cloud-based membership management

  • Scalable and flexible cloud computing model


Sunflower is one of the leading travel agencies in Hong Kong, with branch offices widely distributed throughout Hong Kong, Kowloon and the New Territories.


Thanks to high-bandwidth Internet technology, it's now more effective than ever for Sunflower to remotely monitor the staff and operations of each of its branch offices in real time. From customer traffic and staff performance to sales displays, PCCW Solutions' Remote Monitoring Solution is the fast and highly cost-effective alternative to time-consuming on-site visits.


Solutions


PCCW Solutions' Remote Monitoring Solution provides small, adaptable network cameras with built-in Web servers that are discreetly installed in each of Sunflower's branch offices to continuously record what is going on. Recorded images are digitized and made available to Sunflower in real time via a secure-access Website hosted by PCCW Solutions 24 hours a day.


Result

Thanks to the broadband-enabled real-time broadcasts, the company's management personnel can more closely understand customer traffic patterns and staff members' operational needs. Even more importantly, by having a real-time view of what's happening in multiple locations, staff resources can be mobilized more effectively to serve customers. For Sunflower, remote monitoring has proven to be a very cost-effective way of enjoying improved management and heightened customer satisfaction.


Solution Services